Shopping Online - Frequently Asked Questions

How much does it cost for postage/delivery of my order?

Mite Guard Rx uses the standard Australia Post delivery service and costs $12 per order including Gst. Australia wide only.

For international shipping costs, please contact us by calling 1800 688 148 or by email: accounts@auspharm.com.au

How long does it take for my order to be delivered?

Usually, your order is processed and despatched within 48 hours via Australia Post receipted delivery. It will usually be delivered within 7 working days depending on your location in Australia.

For international delivery times, please contact us by calling 1800 688 148 or by email: accounts@auspharm.com.au

What if I don't have a credit card, or want to use another means of payment?

Though we use the world's No1 online payment service PayPal (accepting all major credit cards including: MasterCard, Visa and American Express), if you wish to pay by cheque, money order or direct deposit, simply give us a call between 9am and 5pm (EST) from Monday to Friday on: 1800 688 148

How can I keep track of my order?

When placing your order with PayPal, you will receive an order/purchase reference number. For any inquiry regarding your order, please send us an email mentioning that reference number.

What if there is no one home when Australia Post delivers?

If you are not home when Australia Post delivers, they will leave a note in your mailbox asking you to collect at the designated post office.

What if the goods have been damaged during delivery?

We always use great care in packing our Mite Guard Rx products. Nonetheless, should you notice a broken/damaged pack upon receipt, please give us a call between 9am and 5pm (EST) from Monday to Friday on: 1800 688 148

What if I still have some questions?

If you have any further queries please contact us by calling 1800 688 148 or by email: accounts@auspharm.com.au

 

Safe & Secure Online Shopping

Shopping online can be a fun and rewarding experience. The convenience alone is enough to make it addictive. But just like everything else shopping online has a serious side. With credit card fraud and identify theft a costant concern, we have opted to use the world's No1 online payment system PayPal as our customer payment gateway.

Peace of Mind with PayPal

  • 24/7 Transaction Monitoring
  • PayPal Buyer Protection Policy
  • No Sharing of Credit Information
  • World's No1 Online Payment System
  • Further info: www.paypal.com